TRAVEL WITH THE LOCAL EXPERTS
Local owned safari and Trekking operator
BEST GUIDES TO MOUT KILIMANJARO
Mount Kilimanjaro the Africa's best tourist attraction
Easy, Safe and Reliable Indian Ocean Activities
What we value
We always believe that we are not merely showing new places to our fellow customers, but actually extending our knowledge of different ethnic cultures in tradition Tanzania to our customers. The development of the understanding and acceptance of all different ethnic cultures on the planet earth will, in our eyes, allow us to live in peace and harmony. We strongly urge anyone and everyone to come forward and experience the differences of our services compared to a regular travel agency. We are very sure that we will not only open up your eyes to these cultures and experiences but also your heart to them.
THE GREAT WILDEBEEST MIGRATION
WE TAKE YOU TO THE TRIBES OF TANZANIA
DISCOVER TANZANIA SAFARI
Activity & Adventure Holidays
Experience diverse national parks, celebrate the musical regions of the East African culture, discover the Spectacular wildebeest Migration crossing Serengeti and Maasai Mara National Parks, explore the real Africas wilderness, walk on to the top of ancient glaciers Mountains of Mount Kilimanjaro, Mount Kenya, Mount Meru and Mount Oldonyo Lengai, delve into the jungle forest tracing Mountain Gorilla of Uganda, Or Meet the people and unspoiled culture of Maasai, Hadzabe and Chagga. With our range of active, wildlife & walking holidays, family adventures and in-depth tours, the possibilities are endless.
Discover the African Safari like never before...
We are famous on building the very best and most suitable safaris for the best possible competitive prices. We offer the widest range of private and group tours in Tanzania, Kenya and Uganda along with adventures through National parks, volcanic highlands, Highest Mountains and Zanzibar Islands.
We believe in doing more than just visiting a place, we believe in really getting out there and having an adventure. It's not just about where you go, it's how you experience it. Our tours encompass the most exciting sights and highlights, visits to off-the-beaten-path locations which you wouldn't find if traveling alone and a whole range of exciting activities.
We are extremely proud to have received positive reviews from our customers in tripadvisor.com as the 'Best local safari and Trekking Tour Operator' in Tanzania.
Our Best Selling Packages
Mount Kilimanjaro important Informations
Your contract is with Dahlia tours&safari (hereinafter called “TO”, “we” or “us”). We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with TO is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.
TO will create a tailor made holiday to suit your personal needs. A binding contract comes into existence between us when :
a. We receive a deposit of 30% of the quote price, or
b. when we receive full payment of the holiday when the booking is made less than 4 weeks before your departure date.
No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 4 weeks prior to the departure date. If full payment is not received 4 weeks prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no further liability to you. If however, you have already provided us with your credit or debit card details whether this was to make a payment on account or not, and you do not specifically notify us in writing to the contrary prior to the date upon which any balance becomes payable by you, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement.
The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions. If you accept our quote in respect of your holiday you must make a payment of 30% of the total price of the quote when you confirm your trip with us in writing. A delay in acceptance of the quote may result in a variation of the holiday price. Where the proposed departure date is within 4 weeks of the quote being given we require full payment at the time of your written acceptance of the quote.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Medical conditions and disabilities
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 7 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance payable in full 30 days prior to arrival. Full payment is required if less than 30 days.
Cancellation by you
Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation the deposit, and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted price as follows –
Period before departure when we receive your written cancellation Cancellation charge
More than 61 days Deposit only 30%
60 and 31 days 50%
30 days to 3 days 75%
Within 48 hours 100%
If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Notwithstanding the above, if we have issued your domestic airline tickets and you choose at any time to cancel them then we will not refund you any monies for these tickets.
The price of your itinerary will be based on known costs at the date of issue of the itinerary. At any time before a full payment of your holiday has been made TO reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary. TO will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price before 60 days of arrival date you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
Matters influencing a surcharge would include, but are not limited to, increases in transportation costs e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports, or increases in park fees, reserve fees or concession fees.
Amendments by you
If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. Every change is subject to a fee depending on your amendments.
Cancellation by TO
We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid.
Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancelation or amendment to any scheduled flight, closure, congestion of airports or ports, adverse weather conditions and all similar events outside our control. In the circumstances amounting to force majeure we will not refund any money to you although if we can recover any monies from our suppliers we will refund these to you.
Amendments by TO
It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a major change is necessary such as the alteration of your outward or return flights by more than 12 hours or a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure or as a result of an amendment to a scheduled airline timetable, you will have the choice of accepting the new arrangements, taking another holiday with us or cancelling your holiday and receiving a full refund of all monies paid.
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one.
A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant affect on your confirmed holiday. No compensation is payable for children aged 3 and under. Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which :
a. On the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or
b. Did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers. Additionally we cannot accept liability for any sums which relate to any business losses.
Carriage by air, and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. TO accepts no liability whatsoever for cancellations, strikes, time table changes, diversions, technical issues unrelated to TO, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. TO accepts no liability for death, injury or illness that derives from carriage by air or sea.
You must ensure that your travel documents, passports, visas and vaccination certificates are in order and that you ensure that you have taken the advice of your GP with regard to inoculations. We refer in particular to our pre-departure information sheet. TO will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. TO does not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check in for all flights and for presenting yourself to take up all pre-booked components of your holiday. No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. TO draws your attention to the fact that there are certain inherent risks involved in all of the holidays to Africa that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.
TO requires clients to purchase travel insurance. The clients ensures to take out adequate insurance, including, death, medical and evacuation insurance, to cover any loss or damages.
The above booking terms and conditions together with all correspondence form part of your contract with TO. This contract and any matters arising from it shall be governed by and interpreted in accordance with Tanzania law and the courts of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.
Waiver of Claim against Introducer
If you have been referred to us by another part (for example a travel agent) you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract.
If you have a problem during your holiday, please inform the relevant organiser (camp/hotel manager/Safari guide) immediately and he will endeavour to put things right. If your problem cannot be resolved you need to contact the TO office so that we have the opportunity to investigate and rectify the problem.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. * Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The company and its owner, director, management staff and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, how ever they may be caused. The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.
Authority on Tour
The decisions of the Company´s guide / driver on tour shall at all times be final and binding. * The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases to you.
We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, despite any access matters or weather conditions
“Force Majeure ” means, in relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences)
If the company is affected by force majeure it shall forthwith notify you of the nature and extent thereof. The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.
If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.
If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s management on email firstname.lastname@example.org or phone : +255 627 526619.
The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The Terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by an authorized staff of the company.
Please find some of the tips travelling to Tanzania, and some for Africa in general. Please be free to contact us when needs further explanations regarding the tips we are giving below, Welcome to Tanzania.
Internet cafes in major towns and in many hotels and resorts are easy to find and the best and cheapest form of communication. Charges range from about $1 to $5 an hour’s connection. If you are travelling with a laptop, you’ll be able to hook up at top-end hotels and some mid-range hotels. Domestic and international calls can be made from Tanzanian Telecom offices in all major towns. Mobile phones are very common with a rapidly expanding network. Prepaid starter packages and top-up cards are on sale at shops throughout the country. Check with your home company about using your own phone in Tanzania. The country code for Tanzania is + 255.
Pack lightweight, short-sleeves/blouses and shorts are ideal, but pack a sweater for early morning game drives, as well as a head covering, sturdy, comfortable shoes, sunglasses and sunscreen. Long sleeves and trousers in light-coloured fabrics help discourage insect bites, avoid brightly colored clothes, as they may alarm the animals. Good places to shop for clothes are Dar es Salaam, Arusha and Stone Town. Shorts for women are acceptable, but mini-skirts and hot pants are a definite no. Women should carry a wrap to cover legs in villages and towns as revealing clothes can cause offence, especially in Zanzibar and Moslem areas. On the beach and within the confines of beach hotels normal swimwear is acceptable (but not nudity). For climbing the Kilimanjaro or Meru, take thermal underwear, light layers, sweater, rain jacket, good socks and sturdy boots. All other equipment can be rented.
On the left. An international licence is required. Self-drive vehicles are available mainly for local running or tarmac use. 4×4 Vehicles for safaris usually have to be hired with a driver.
230V, but power failures, surges and troughs are common. Bring a universal adaptor and a torch (flashlight) or headlamp.
Flying doctor services
Flying doctor service is available and a temporary membership with the African Medical and Research Foundation (AMREF) is advisable. They provide air evacuation service in medical emergencies as well as air ambulance transfers between medical facilities. In addition, patients are repatriated to Europe, North America and Asia or medical escort is provided on commercial carriers.
Food & Drinks
The Tanzanian national dish is ugali, a staple made from maize or cassava flour, almost always served with a sauce containing meat, fish, beans or greens. Rice flavoured with coconut milk and matoke – cooked plantains- are other common staples. Though most visitors will rather go for mishikaki, marinated meat kebabs or nyama choma, seasoned roasted meat. Local dishes include Mtori – cooked beef and bananas – and Mchicha, a vegetable stew which meat or fish in it. Along the coast delicatable seafood dishes, often grilled or cooked in coconut milk or curry-style are widely served. The food on safari ranges from simple to gourmet, with lots of fresh fruits, vegetables and homemade soups. At lunch and dinner chicken, lamb, beef or pork are served as well as fish and vegetarian dishes. Breakfast is comes usually as buffet with lots of tropical fruits, cereals, bacon, sausages, mushrooms, breads and pastries and eggs to order. Avoid tap water. Bottled water is widely available as well as fresh juices of pineapple, sugar cane and orange. The main soft drink is Tangawizi, a local version of ginger ale. Try the domestic, western-style beers Serengeti,Safariand Kilimanjaro. The local brew konyagi is a wonderful gin-like beverage. In the Kilimanjaro area you’ll find mbege – banana beer, or try Uraka, a legal distilled cashew drink.
While a yellow-fever vaccination certificate is not officially required to enter the country unless you’re coming from an infected area, carrying one is advised. Malaria is endemic but is preventable, use insect repellent, cover up at sundown, sleep under a mosquito net and take anti-malaria prophylactics as advised by your doctor. Bring prescription medicines, spare glasses, contact lenses and solution as well as sunscreen, a first aid kit, paracetamol or aspirin, anti-inflammatory drugs, antibacterial ointment, cream for bites/stings and diarrhoea remedy. Drink only boiled or bottled water, bottled or canned drinks, avoid ice cubes and salads. HIV/Aids is widespread, especially in the main tourist areas. Check with your health department or local doctor for up dates. Mt. Kilimanjaro altitude sickness advice: climb slowly to increase your acclimatisation time and maximise your changes of reaching the summit. Bring a prescription of acetazolamide (Diamox) for altitude sickness. To avoid altitude sickness, take your time. Allow a minimum of five nights, preferably even more for the climb.
Check carefully with your insurance company which costs are covered and most importantly if the policy covers an emergency flight home. Take out travel insurance to cover loss of baggage or valuables, personal accident and medical expenses.
In major towns and tourist areas English is widely spoken but a few words Swahili can be useful and will be appreciated greatly by locals.
The currency in Tanzania is the Tanzanian shilling. There are bills of 10,000, 5000, 1000 and 500. Coins are available in 200, 100, 50 and 20. Major foreign currencies are accepted and are convertible at banks and bureaux de changes (Forex bureaux) at the international airports, in the main towns and tourist areas. The best currency to bring is US dollars. Traveller’s cheques are exchangeable in some places. Credit cards are widely accepted but carry poor exchange rates; it is therefore advisable to carry cash. Visitors can take in any amount of foreign currency and no currency declaration is required, but import and export of Tanzanian currency is illegal. Some banks in Arusha, Dar es Salaam, Moshi and Stone Town offer ATM facilities against international credit cards, but ATMs are not available elsewhere. Visitors may be expected to pay in foreign currency for game parks. Don’t change money in the street, it is illegal.
Respect nature, its surroundings and wildlife. Keep your distance from animals and be quiet to avoid distressing the wildlife. Observe the animals silently and with minimum disturbance to their natural activities. Loud talking on game drives frightens them. Don’t remove any natural material from wildlife reserves as this disrupts the ecology of the area. Follow instructions of rangers or guides as they are the experts. Don’t insist that they take you closer to the animals and don’t leave your vehicle in the parks except in designated places. Keep recognising tracks to avoid damaging vegetation. Please ask permission before taking pictures of people as it is considered rude in African culture to take pictures without asking. Refrain from smoking on game drives as the African bush ignites very easily, and a flash fire is very disastrous.
Extra films and batteries for your camera are available in hotels, lodges and camps, but they often have limited stock, therefore we suggest you to stock up in Arusha or Dar es Salaam. Carry your equipment in dust-proof bags on safari, especially in the dry season, as roads can be extremely dusty. Keep equipment and film cool. It is courteous to ask permission before photographing local people; your driver-guide will assist you in this and will possibly help you agree on modelling fee. If you intend to take a lot of people pictures, be sure to bring an instant camera with you so that you can leave a picture with the people you photograph. Do not take photographs of military, policemen, the president, government officials, or official buildings such as airports, military institutions, border posts or roadblocks.
Time is GMT/UTC plus 3 hrs.
It is not obligatory, but common courtesy to tip drivers, guides, porters and other staff, assuming that the service has been satisfactory. Keep in mind that excessive tipping can make it difficult for the next customer.
Here is just a guideline:
- For driver or tour guide on safari $5 – $10 per person, per day
- For the cook about US$ 8 per group per day
- Kilimanjaro trekking, for Marangu Route guides US$20- U$30 for the guide and US$ 5 per day each for the porters. More for the longer routes.
- For porters / waiters in hotels, lodges and camps: US$ 1-2
Visas are required for almost everyone. A tourist visa set u back US$50 and US$100 for U.S. passport holders. Check on current requirements with the nearest Tanzanian High Commission, embassy or consulate. Single entry visas can be obtained upon landing in Dar es Salaam and Kilimanjaro International Airport and at most border crossings (in US dollars cash only). To avoid waiting in line it’s best to get the visa in advance as waiting can be especially long if your flight arrives at the same time with other international flights.
Tanzania is relatively easy place to travel and generally safe country, but don’t invite temptation. Keep an eye on your belongings. If you go out at night, take a taxi and use extra caution, especially in urban and tourist areas. Don’t carry cameras or large amounts of cash; beware of pickpockets. Use hotel safety deposit boxes to safeguard valuables. Avoid isolating situations, including lonely stretches of beach, whatever the time of day.
Tanzania offers a good selection of crafts, from woodcarvings and basketry to textiles and paintings. There are many markets and vendors in the tourist towns, as well as hotels and lodges, selling a wide range of souvenirs, jewellery and trinkets. Look for Makone carvings, Tinga tinga paintings, with distinctive style and colors, Singida baskets, vibuyu (carved gourds) and Gogo woodcarvings. You will find also some wonderful textiles, primarily the kanga – the traditional cloth garment worn by many Tanzanian women with Swahili sayings printed on the edge and the heavier kitenge. Don’t be afraid to bargain at roadside curio stalls and at vendors in tourist areas, you are expected to do so.
Group Managing Director
Dahlia Africa Travel Group
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